Refund & Cancellation Policy

Last updated: 10 September 2026

This policy applies to all paid subscriptions to Snoozie operated by Prashant Bhagchandani, Hyderabad, Telangana, India. We aim to be fair and clear — please read this before subscribing.

1. Cancellations

There is nothing to cancel. A Family Plan is a one-time payment for a fixed period — 30 days or 365 days — and nothing renews automatically. We never store a payment method. When the period ends your account simply returns to the free tier, and you are only charged again if you choose to pay again with /renew.

If you want to stop before your paid period ends, you can — just stop using it, or send /reset in Telegram to delete your profiles. Access continues until the expiry date you paid for.

2. Refunds

Snoozie's product is digital content (AI-generated stories) which is consumed immediately when generated. Because of the nature of the product, our standard policy is:

• Monthly plan: full refund if requested within 24 hours of payment. After that, the month's fee is non-refundable — you keep access until the 30 days end.
• Yearly plan: full refund available within 7 days of payment, provided you have generated fewer than 5 stories in that period. After 7 days, or if more than 5 stories have been generated, the yearly fee is non-refundable (you keep access until the period expires).
• Service outage: if Snoozie is unavailable for more than 7 consecutive days due to a fault on our end, we will pro-rate-refund or credit your subscription for the affected period at our discretion.

3. Refund process

To request a refund within an eligible window:

1. Email b.prashant315@gmail.com within the relevant window (24h for monthly, 7 days for annual)
2. Include: your Telegram username, the date and amount you paid, and the reason for the refund (helps us improve)
3. We respond within 2 business days
4. Approved refunds are processed via Cashfree back to the original payment method within 5-10 business days

4. Exceptional circumstances

We're a small team (one tired parent). If you have a genuine circumstance not covered by this policy — accidental double-billing, family emergency, lost access — write to us. We'll work it out case-by-case. Being a fair operator matters more to us than the strict policy text.

5. Free tier

The free tier has no payment, so no refund is needed. You can stop using Snoozie at any time and delete your data via the /reset command in Telegram.

6. Disputes

Any refund-related dispute that cannot be resolved by email will be subject to the jurisdiction of the courts of Hyderabad, Telangana, India, consistent with our Terms & Conditions.

7. Contact

Email: b.prashant315@gmail.com
Address: Hyderabad, Telangana, India